Privacy Policy

Who we are and how to contact us

Techno Touch Ltd is a company registered in England and Wales with company number 15525780. Our registered office is 125 St Augustine Road, Southsea, Portsmouth, Hampshire, PO4 9AA, United Kingdom.

We are the data controller for the personal information described in this policy. If you have any questions about this policy, or you wish to exercise any of the rights set out below, please email us at info@technotouch.co.uk.

We have not appointed a Data Protection Officer. Our ICO registration number is [ICO registration number if applicable].

Information we collect

We only collect personal information that you choose to give us, together with the ordinary technical records that are created when any website is used. This website is a marketing site with a single enquiry form, and there are no public user accounts and no login for visitors.

Through the enquiry form we collect:

When you submit the form, we also record the date and time of the submission and the IP address the enquiry came from, for security and diagnostics. Submissions are stored in the website's own database.

Our web servers keep ordinary logs for security and diagnostics. These logs may include IP addresses, the pages or files requested, the time of the request and browser or device details.

• your name (required)
• your business name (optional)
• your email address (required)
• your telephone number (optional)
• the subject or interest you select from the list provided
• your free-text message (required)

Why we use your information and our lawful basis

We use the information you submit to read and respond to your enquiry, to discuss the websites with online ordering that we build for takeaways and restaurants and the toqa point-of-sale system, and to keep a record of that correspondence.

Our lawful basis for handling enquiry information, and for keeping server logs for security and diagnostics, is our legitimate interests in running and protecting our business and in replying to people who contact us. Where we rely on your consent for any specific use, we will ask for that consent separately and you may withdraw it at any time.

We do not use your information for automated decision-making or profiling, and we do not send marketing emails unless you have asked us to.

Cookies

This website uses one cookie only. It is a strictly necessary anti-forgery cookie that protects the enquiry form and confirms that a form submission came from this website. Because it is essential to the operation of the form, it is set without needing consent.

We do not use analytics, advertising or tracking cookies, and we do not use advertising or tracking pixels. Fonts and images are served from this website itself rather than from third-party services, there are no third-party content delivery networks, and there are no social media embeds on this site.

Who we share your information with

We do not sell your personal information, and we do not share it for marketing purposes.

Enquiry submissions are stored in our own website database. If email delivery is configured, the submission is also forwarded to the company's mailbox. Our hosting and email providers may therefore process the information on our behalf as service providers, acting on our instructions.

We may also disclose information where we are required to do so by law, or where it is necessary to establish, exercise or defend legal claims.

International transfers

Our website and database are hosted on the company's own server, and we aim to keep personal information within the United Kingdom. Where any hosting or email provider processes information outside the UK, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or the UK Addendum to the Standard Contractual Clauses.

Hosting location: [hosting location]. Transfer safeguards: [transfer safeguards, if any].

How long we keep your information

We keep enquiry information only for as long as we need it to deal with your enquiry and to maintain our legitimate business records. Our retention period for enquiry submissions is [retention period].

Server logs, which may include IP addresses, are kept for [log retention period].

When information is no longer needed, we delete it or, where that is not immediately possible, we restrict access to it until it can be deleted.

Your rights

Under the UK GDPR you have the following rights in relation to your personal information:

To exercise any of these rights, please email us at info@technotouch.co.uk. We will respond without undue delay and in any event within one month.

If you are unhappy with how we have handled your information, you have the right to complain to the Information Commissioner's Office (ICO), which is the UK supervisory authority for data protection. You can contact the ICO through ico.org.uk or on 0303 123 1113. We would welcome the chance to address your concerns first.

• the right of access - to receive a copy of the information we hold about you
• the right to rectification - to have inaccurate or incomplete information corrected
• the right to erasure - to ask us to delete your information in certain circumstances
• the right to restriction - to ask us to limit how we use your information
• the right to object - to object to processing that we carry out on the basis of our legitimate interests
• the right to data portability - to receive information you gave us in a structured, commonly used format

Changes to this policy

We will update this policy when our practices change, for example if we add new features to this website or change how enquiries are handled. The current version will always be published on this page.

Last updated: [last updated date].